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 2-1-1 Santa Clara County
(2-1-1) is a free, confidential service that operates 24 hours a day, seven days a week, in English, Spanish, Vietnamese, Tagalog, Mandarin and 140 other languages.
For everyday needs or in times of crisis, 2-1-1 provides the public with streamlined access to critical community programs and services, including food and shelter, counseling, drug and alcohol intervention, job training, child and elder care, health care, youth programs, and so much more. It also serves as a link for individuals seeking to volunteer, provide resources, or assist during a crisis in Santa Clara County.
Easy Help for our Most Vulnerable, Hard-to-Reach Residents
Specially trained, multilingual call-center specialists offer a friendly voice at the end of the telephone, accurate and up-to-date information, and appropriate, culturally sensitive referrals. Based on similar call centers, 40,000 calls are estimated for the first year. The call volume is expected to double within three to four years.
Disaster Assistance and Other Benefits
2-1-1 offers a long list of community benefits. At the top is the ability to serve as a critical link during a disaster such as an earthquake or flood. It gives disaster officials a way to provide the public with up-to-date information about the crisis and serves as a resource for emergency needs such as rescue services, power information, medical care, fuel, shelter, food, and debris removal. After a disaster, 2-1-1 can provide important recovery information such as how to apply for financial assistance. For online service, please visit: www.211scc.org.
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